Los Ángeles → Honolulú
San Francisco → Honolulú
Nueva York, NY → Honolulú
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The experience of flying with Hawaiian Airlines have been a complete nightmare, and for sure the image of the company and opinion about it is seriourly damaged. When first flying from San Francisco to Hawaii in the route: HA 11 SFO - HNL (15AUG 09:30AM - 15AUG 12:00PM) HA 162 HNL - KOA (15AUG 01:39PM - 15AUG 02:30PM) our baggage was lost. A Baggage Claim file was opened, and the first solution offered by the company was "coming from time to time to the airport, when the later flghts were scheduled to arrive, just in case our bags come in one of them". Between 15 and 20 more people in our people got their baggage lost as well. We even waited for the next flight to arrive, and in that one, again around 15 people had to queue to claim for their lost luggage. Luckily, ours was finally recovered in the night. Our return was supposed to have the following flight itinerary: HA 177 KOA - HNL (21AUG 11:55AM - 21AUG 12:39PM) HA 12 HNL - SFO (21AUG 02:00PM - 21AUG 10:00PM) After we successfully completed the check-in process and while waiting to the boarding, Kona airport announced that due to an emergency situation, the airport became temporarily closed and our first flight HA 177 would be delayed. They promised that our connecting flight would wait for us, but when we finally arrived to Honolulu, we sadly checked that the promise was not to be kept, and the connecting flight HA 12 had already departed. As a result of that, we also lost our hotel reservation in San Francisco for that night (21 Aug), that cost us 136.35 EUR. In Honolulu, a Hawaiian Airlines representative booked us in the following route: HA 4 HNL - LAX (21AUG 11:15PM - 22AUG 07:40AM) VX 1935 LAX - SFO (22AUG 09:00AM - 22AUG 10:15AM) She ensured us that our baggage would be properly routed and would arrive with us to San Francisco. Once in Los Angeles, we reached the Virgin America check-in counter, where one of their employees entered again the baggage tag numbers ...nunezn
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